Sudoku Neon · Support
Stuck on a puzzle, hit a bug, or need to recover a purchase? Everything you need is below.
The fastest way to reach us is direct email. We reply within 48 hours.
Tip Include your iOS version and what you were doing when the issue appeared.
Tap any locked level, then tap Restore Purchase on the paywall sheet. As long as you are signed into the same Apple ID that made the original purchase, the Pro unlock returns instantly — purchases are tied to your Apple ID, not the device.
Yes — Sudoku Neon runs entirely offline. The only time the app talks to a server is when you tap Unlock Now or Restore Purchase, which go through Apple’s StoreKit.
Completing a level only unlocks the next one. Make sure the victory screen actually appeared (all 81 cells filled, no conflicts). Swipe down to refresh the level grid. If it still looks wrong, email us a screenshot.
The timer pauses automatically when the app goes to the background or when you tap the pause button in the top-right. Long interruptions will not be counted against your best time.
No. Sudoku Neon does not collect, track, or transmit any personal data. See the Privacy Policy for the full statement.
Refunds are handled by Apple, not by us. Use reportaproblem.apple.com, sign in, find the Sudoku Neon purchase, and follow the prompts.
• iPhone running iOS 17 or later
• Approximately 30 MB of storage
• No network connection required during play